ABOUT BRIDGE OVER TROUBLED WATERS, INC.

For more 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

Bridge is committed to building a diverse workplace and strongly encourages people of color and other ethnic backgrounds to apply!

THE OPPORTUNITY:

Bridge’s Youth Housing Pathways Program (YHPP) is the city of Boston’s only rapid re-Housing (RRH) program specifically serving homeless youth and young adults, 18-24 years old. The YHPP is a scattered site housing program, based on a housing first model, which supports homeless youth in gaining stability and permanent housing within the private rental market, while working to ensure long-term stability for each participant.

As a case manager for the YHPP, you will be responsible for providing case management and support services for a case load of young residents in the program. You will meet with youth at their homes, in the community, at Bridge to provide one-on-one support. Sessions will focus on engagement and connection to community services, linkages to education and career development opportunities, and life skills, crisis intervention as needed, and on-going assessment. Duties will be performed both in an office environment (Bridge headquarters) and in the field, where program participants reside. Because program participants have varied schedules, case management may take place out of regular business hours; a flexible schedule and ability and willingness to work outside of regular business hours is essential.

KEY RESPONSIBILITIES:

Intake/Assessment

• Conduct housing needs assessments of Bridge participants to connect them to the City of Boston Coordinated Entry System.
• Assess housing barriers to determine housing and service needs for youth who are experiencing homelessness and who are referred to the program
• Develop Individualized Service Plans based on the needs assessments, to guide participants toward long-term permanent housing

Case Management

• Provide appropriate level of case management to assist participants to achieve strengths-based/solution-focused goals and case management plans to reduce barriers and promote permanent housing and self-sufficiency.
• Enable program participants to identify various life skills needed for each participant, and develop an effective referral and service network in the residents’ communities to ensure on-going success in achieving goals.
• Maintain individual client files, including monthly logs and outcome reports, to document all aspects of case management, assessments, and achievements for participants.
• Assist youth with locating substance abuse, mental health and other healthcare providers in the community, as based on continuing needs assessment
• Collect and report program data, including but not limited to, data required for Bridge ETO, HMIS, and funders’ required data.

• Prepare and submit monthly program updates

Administration

• Document case management meetings and results
• Maintain all program statistics and records

• Participate in weekly program meeting
• Participate in quarterly all staff meeting
• Attend meetings outside of agency as necessary

Public Relations

• Serve as liaison/advocate between the program and the community including surrounding neighbors to build partnerships

Diversity

• Ensure that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients

Other

• Other related tasks as required/requested

QUALIFICATIONS:

• BA/BS required or related degree and two to four years’ experience working with adolescents, at risk youth ages 16 – 24

• Experience working in residential setting or housing program
• Knowledge and understanding of “Housing First” philosophy and strategies
• Knowledge and experience with data collection and management systems
• Knowledge of social service, housing support, and basic benefit systems
• Capacity to engage youth and provide support, including advocacy, reducing isolation, problem-solving, listening, and identification of resources

• Valid driver’s license required
• Continuous clean driver’s record

COMPENSATION & BENEFITS:

Bridge Over Troubled Waters is an Equal Opportunity Employer and offers a paid hourly rate and a  competitive benefits package including medical, dental and vision plans, paid time off and a retirement savings plan. Bridge also provides a bonus of $2,500 for all new employees that they are eligible in to receive in two $1,250 installments after 6 months and at one year of service with Bridge.  

COVID-19 VACCINATION REQUIREMENT

Bridge Over Troubled Waters’ duty is to provide and maintain a workplace that is free of recognized hazards.  As such we have adopted a MANDATORY COVID 19 VACCINATION POLICY for our employees. This policy is intended to safeguard the health and well-being of our employees as well as their families, our clients, and visitors who spend time in our facilities from COVID 19’s infectious conditions. This policy complies with all State and Local Laws and is based upon guidance provided by the Centers for Disease Control and Prevention (CDC) and public health and licensing authorities, as applicable. Employees who have underlying medical conditions that contraindicates administration of all available COVID-19 vaccines, are pregnant, or object to receiving any of the COVID-19 vaccines available based on sincerely held religious belief, practice or observance may request a vaccine exemption through Human Resources.

Bridge Over Troubled Waters, Inc.  is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.